1. Subscriptions & Renewals
Paid plans are subscriptions that renew automatically at the interval shown at checkout (monthly or annual) at the then-current price, until you cancel. Payments are processed by Stripe. We email a receipt for every charge.
2. Cancel Any Time
You can cancel from Billing at any time. Cancellation stops future renewals; your plan stays active until the end of the period you already paid for. We do not pro-rate partial periods unless required by law.
3. 7-Day Refund Window
If you are not satisfied, email us within 7 days of your first subscription charge and we will refund it in full. Renewal charges are refundable within 7 days of the charge if the account has not made substantial use of the service during that renewal period.
4. Credit Packs & Voice Minutes
One-time purchases of sparring credits, Forge Credits, or voice minutes are refundable only if unused. Once consumed, they are non-refundable because the underlying AI processing has already been paid for. Free promotional credits and the one-time free voice allowance carry no cash value.
5. How to Request a Refund
Email hello@closersforge.com from your account email with the charge date and amount. We respond within 2 business days and approved refunds post back to the original payment method, typically within 5–10 business days.
6. Chargebacks
Please contact us before disputing a charge — we can almost always resolve it faster. Accounts with an open chargeback may be suspended until it is resolved.
7. Statutory Rights
Consumers in the EU, UK, and certain US states may have additional cancellation or withdrawal rights. Nothing in this policy limits rights you have by law.
8. Contact
Questions? Email hello@closersforge.com or call (817) 217-6382.